Copyright © 2022 All Rights Reserved
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. Please read our Privacy Policy to learn about our privacy practices. This Privacy Policy explains how we collect, use and protect information when you use our website. We are committed to ensuring your privacy is protected. This policy explains how we use personal information that we may obtain about you. By using our Web Site you consent to this use. Personal Data we collect While exploring our website and everything we have to offer, we may ask you to provide us with certain personal information that can be used to identify you. These include but are not limited to: First and last name, E-mail address, Phone Number, Your communication preferences, All credit/debit cards details and personally identifiable information will not be stored, solved, shared, rented or leased to any third parties. The Website policies and Terms and conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customer’s are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted. Merchant will not pass any debit/credit card details to third party. Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.smartbulltourism.com cannot guarantee the security of any information that is disclosed online. The merchant is not responsible for the privacy policies of Websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. We will use this information in the following ways: To fulfill our agreement with you, including processing your various booking, flight, sending you your itinerary, or contacting you if there is a problem with your reservation. To register you with our website and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by email sales@smartbulltourism.com How we use your personal information We use the information we collect to understand your needs and provide you with a better experience. We can also use the information for the following reasons: Internal record keeping, To improve our products and services, To communicate with you, whether it be promotional material, details about your booking or notices, To screen for potential risks and fraud in order to protect our website. Whom do we share your information with? Your safety and security is of utmost important to us. Therefore, we take disclosing and sharing of your information very seriously: We only share your information with third parties to help us use your information as described above. We will never share or sell your data to any third party for their own marketing purposes. We may share your information to the immigration Department or other regulatory Authority in your country of departure and/or destination to be compliance with applicable laws and regulations of those countries or to otherwise protect our rights. In order to prevent unauthorized access to your information, we put in place physical, electronic and managerial procedures to safeguard the information we collect online. Any payment or card details will not be stored on our Website. Any other personally identifiable information will not be shared, rented or leased to any third parties. Our website has a SSL Certificate (Secure Socket Layer) which activates the padlock symbol in your search bar to ensure all connections and content between servers are secure. Vehicles may be equipped with dashcam technology that records high-definition sound and video. Footage may be used for legal, insurance and training purposes and may be used to verify performance related questions, queries or concerns. We comply with the strict drone regulations in the UAE. Due to the fact that we have regular falcon shows on our property, drones are not allowed. Drones will only be permitted under special circumstances with prior approval from us and the UAE General Civil Aviation Authority (GCAA). You agree that, while participating in any tour, images, photos or videos may be taken by other participants, Smart bull or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Company, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you. Changes in Privacy policy We may update the privacy policy occasionally to stay up to date with the latest requirements or due to changes in our practices. Acceptance of this privacy policy By using our website, you accept the terms, conditions and information set forth in this privacy policy. Complaints or concerns If you have any concerns or wish to raise a complaint on how we collected or used your information, please inform us as soon as possible so we can address it immediately. You can do so by sending an e-mail to sales@smartbulltourism.com or calling +971 58 987 4656.
Copyright © 2022 All Rights Reserved